Phoning the cloud

So all this stuff is now in the cloud, its great, everything is great, the cloud service are managing your life, as in e-mail, calender, docs, The whole kit and caboodle. Then ………(cue the horror music) ….. “your account has been blocked” …. so that’s not a biggie, I’ll just e-mail the cloud, “please Mr. Cloud can I have my account back… I have been good” but the cloud doesn’t respond or is responds with “I’m sorry you have been banned from the cloud”. So you e-mail the cloud again and beg for your e-mail etc. back, But the cloud refuses. So you need to escalate the problem, now you’ve sent a few e-mail but that’s not getting anywhere, so you need some human interaction, so that your needs are listened to.

That’s when you try phoning the cloud for tech support, unfortunately the cloud doesn’t have a phone number listed on the site, so time to get out the phone book and check if the phone number is there for cloud tech support, so no apparently not, no phone book entry for cloud computing industries. So where am I left now, I only have e-mail, and there ignoring that, so what do I do now. Well in my case I phoned the PR department, as that’s the one place that they will pick up the phone, and guess what they picked it up, but they said that they could not help.

So the moral of the story is, don’t ring the cloud, if your looking for support. and backup up everything off line. so when it rains in the cloud it doesn’t affect you!

Comments are closed.